The report ‘Top 10 IT Service Management Next Practices’ (available to Gartner clients) gives several strategies for increasing the use of KPIs within IT service desk contexts. It suggests limiting the list of KPIs to feature just those which can be, ‘specific, measurable, attainable, relevant and time-bound (SMART).’
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One of the most popular workplace collaboration tools, Slack can be a standalone communication app that gives chat, video conferencing and file sharing softwares site. Its also probably already being used at the organization. Slacks basic plan is free for teams of any size, that makes it a favorite selection for internal teams which centralize their communication platforms.
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